Karachem for Chemical Industries (“Karachem”, “we”, “us”) respects your privacy and is committed to protecting your personal data. This policy explains what personal data we collect when you use our website or contact us, why we collect it, and the rights you have. We process personal data in accordance with applicable data-protection law and, where it applies to your data, the EU General Data Protection Regulation (“GDPR”).

1. Data controller

Controller

Karachem for Chemical Industries

Address

Chemical Industrial Zone, El Bab, Syria

Email

info [at] karachem.com

2. What data we collect

• Contact data you provide. When you use our contact form or email us, we collect the name, email address, company name, and the content of the message you send.
• Technical data. When you visit the website, our server may automatically record your IP address, browser type, device information, the pages you view, and the date and time of access in server log files.
• Cookie data. We may store small files (cookies) on your device as described in Section 6.

3. Why we use your data and legal basis

• To respond to your enquiries and provide requested information, such as a grade recommendation, a Technical Data Sheet, or a sample — based on the steps taken at your request prior to entering a contract, and our legitimate interest in answering you (GDPR Art. 6(1)(b),(f), where applicable).
• To operate, secure, and improve the website — based on our legitimate interest in a functioning, secure site (GDPR Art. 6(1)(f), where applicable).
• To comply with legal obligations — where retention or disclosure is required by law (GDPR Art. 6(1)(c)).

We do not sell your personal data, and we do not use it for automated decision-making that produces legal effects.

4. Who we share data with

We may share your personal data with service providers who host our website or provide IT and communications services, acting on our instructions and bound by confidentiality obligations. We may also disclose data where required by law or to protect our legal rights. We do not sell or rent your personal data to third parties.

5. International transfers

Your data is primarily processed at our premises in El Bab, Syria. Where data is transferred abroad (for example, to a hosting provider), we ensure an adequate level of protection through the safeguards required by applicable data-protection law and, where applicable, the GDPR, such as your explicit consent or appropriate contractual safeguards.

6. Cookies and Analytics

Our website uses cookies and similar technologies that are necessary for the site to function and to remember your preferences (for example, contrast or language settings).

We also use Google Analytics to track anonymous visitor statistics (such as which pages are viewed most frequently). This service places cookies on your device to help us understand how visitors interact with our site so we can improve it. You can control or delete cookies through your browser settings, and you can opt out of Google Analytics entirely by installing the Google Analytics Opt-out Browser Add-on.

7. How long we keep data

We keep your personal data only as long as necessary for the purposes set out above or as required by applicable law. Contact enquiries are retained for as long as needed to handle your request and our ongoing business relationship, after which they are deleted or anonymised. Server logs are kept for a limited period for security purposes.

8. How we protect your data

We apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or disclosure. No method of transmission over the internet is completely secure, however, and we cannot guarantee absolute security.

9. Your rights

Under applicable data-protection law and, where applicable, the GDPR, you have the right to:

• learn whether your personal data is being processed and request information about it;
• access, rectify, or request erasure of your personal data;
• request that incomplete or inaccurate data be corrected;
• object to or request restriction of processing in certain circumstances;
• request data portability, where applicable;
• withdraw consent at any time, where processing is based on consent;
• lodge a complaint with the competent data-protection authority in your jurisdiction.

To exercise any of these rights, contact us at info [at] karachem.com. We will respond within the period required by applicable law.

10. Changes to this policy

We may update this Privacy Policy from time to time. The current version is always the one published on this page, with the “last updated” date shown above.